There are times in my job that get so stressful I want to quit. The only thing that gets me through is remembering that I've been through rough times in the past and they don't last forever. This past week has been one of those weeks. The nice part is that now that it is over, I feel very happy about the work I've done and the people I work with. I have learned a lot about Cisco equipment the past few weeks from all the configuring I've done, it's been like a crash course, better than the training for CCNA. Today was especially fun, I configured a router, a firewall and a switch. I also updated DNS both dynamically and statically. The only thing I didn't do was configure or fix a Linux issue. But I did find the solution to a Windows problem plaguing our Systems Admin today! I guess that would be fitting seeing how Linux is soo stable. Anyway I thought I would blog about how much I love my job since Kristy is tired of hearing me. One of my favorite things about this week was Cisco support. Cisco has amazing support. You can request help via the internet and get a call a few minutes later (not long at all) from a technician that is trained in the technology you are having issues with. They will request a Webex session with you basically a connection to your PC to work on the problem with you while you are on the phone with them. You can see everything they do. I'll admit other vendors use Webex or similar products but Cisco's equipment is so well put together that their support specialists don't have to struggle very much to get you what you need. Then if you need replacement parts they have them shipped within a few hours! I've worked with other vendors and I have to say that Cisco is great, but I also have to admit I haven't had to call them very much either, I guess that's why they have time to help me so readily. The other nice thing about my job is that my manager is willing to pay for the support. Some managers refuse to pay for the support they need for the products they use leaving their technicians flailing on their own when they need help. Now I'm wondering what kind of support Red Hat has. I haven't had to call them yet.
4 comments:
You are one of the few(statistically) who like their job, so congratulations!
HEy, do you think you could get your Dad a job?
I wish that I could get tired of Adam loving his job.
I love my (second) job. Alot. I get to play with pictures and run numbers and make excel spreadsheets to my heart's content. The only thing I don't like is that my boss is a little, um, what's it called when you're happy one minute and mad at the world the next, then back to happy? I don't think it's bipolar. Anyway, I recognize it as being due to stress and don't take it personally, so it really doesn't bother me that much. So YAY to us for liking our jobs!
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